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Code of Conduct

The Faculty of Party Wall Surveyors is committed to ‘raising the bar’ amongst its members, and ensuring that they are recognised as industry leaders in party wall surveying.

We believe that membership of the Faculty should be seen as an indicator of professionalism, competence and integrity.

We are therefore keen to share with the general public our Code of Conduct to show our dedication to the standards we set our members.  You can also view a copy of our Guide to the Code of Conduct, which assists in understanding how best to interpret our Code of Conduct.

In the unlikely event that you wish to complain about one of our members, you will note that each member is required to have their own ‘Complaints Handling Procedure’ (‘CHP’), which you should seek in the first instance, exhausting that avenue first before contacting the Faculty.

If the surveyor’s internal CHP does not satisfactorily address your complaint, then your complaint should be made in writing to the Faculty, and sent to the administrative office, but marked for the attention of the ‘FPWS Professional Standards Department’.  If there is more than one ground of complaint then please try bullet point those complaints under separate headings.  Please also provide copies of all documentation that you deem relevant to substantiate the complaint.  Please note, however, that the Faculty does not offer a complaints dispute resolution service between Owners and Surveyors.

Document Downloads:

Code of Conduct: FPWS Code of Conduct

Guide to the Code of Conduct: FPWS Guide to the Code of Conduct