FACULTY of PARTY WALL SURVEYORS

Providing Training & Regulation

01424 883300 - enq@fpws.org.uk

Born from a need for Support & Education

Code of Conduct

The Faculty of Party Wall Surveyors is committed to ‘raising the bar’ amongst its members, and ensuring that they are recognised as industry leaders in party wall surveying.

We believe that membership of the Faculty should be seen as an indicator of professionalism, competence and integrity.

We are therefore keen to share with the general public our Code of Conduct to show our dedication to the standards we set our members.  You can also view a copy of our Guide to the Code of Conduct, which assists in understanding how best to interpret our Code of Conduct.

Under the Faculty’s Code of Conduct its members will have their own Complaints Handling Procedure (CHP).  The purpose of an individual or firm’s CHP is to seek to resolve issues arising between the complainant and the surveyor.  The purpose of the Faculty’s Code of Conduct differs in that it is to regulate the professional behaviour of its members and maintain professional standards. The Faculty has no power to compel any of its members to take action or to pay compensation in respect of a complaint. Accordingly, the Faculty’s professional standards department regulates its members behaviour through disciplinary procedures whose outcomes do not provide a remedy as between the individual complainant and the surveyor member, or determine individual complaints or disputes between individuals, but simply considers the ongoing relationship between the member and the Faculty.

In the event that you feel a member has breached our Code of Conduct and you therefore wish to make a complaint, please read in full the ‘Complaints-Disciplinary Informative’ in conjunction with the ‘FPWS Guide to Complaints-Disciplinary Process’ document in order to understand our complaints procedures, prior to completing a copy of the ‘Complaints Questionnaire’, all of these documents are available from the ‘Document Downloads’ section below. Once you have completed the questionnaire in full please send to FPWS for the attention of the ‘FPWS Professional Standards Department’. Alternatively, you can email your completed questionnaire to professionalstandards@fpws.org.uk

 

 

Document Downloads:

Guide to Complaints/Disciplinary: FPWS Guide to Complaints-Disciplinary Process

Complaints-Disciplinary Informative:  Complaints-Disciplinary Informative

Complaints-Disciplinary Questionnaire:  Complaints-Disciplinary Questionnaire

As from 1 February 2024:

Code of Conduct: FPWS Code of Conduct

Guide to the Code of Conduct: FPWS Guide to Code of Conduct

As from 29 June 2021: 

Code of Conduct: FPWS Code of Conduct

Guide to the Code of Conduct: FPWS Guide to Code of Conduct

As from 12 August 2020:

Code of Conduct: FPWS Code of Conduct

Guide to the Code of Conduct: FPWS Guide to the Code of Conduct

Prior to 12 August 2020: 

Code of Conduct: FPWS Code of Conduct

Guide to the Code of Conduct: FPWS Guide to the Code of Conduct